Smurf made a very good point this morning. Orange advertises its broadband service as 'always on', when clearly it isn't. Is this a breach of contract?
I bet they have a line in their terms and conditions which says that equipment failure doesn't count.
Orange sent out a mass e-mail yesterday apologising for the outages. Smurf sent a very snotty reply telling them that their service has been shit since they took over from Wanadoo and their customer service is appalling. He also pointed out that they still haven't replied to his complaint from several weeks ago. I wonder if they'll bother to reply to this one?
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