It's been a few years since I ditched Orange in disgust over their rubbish service and, tonight, I have had my poor opinion of them reinforced.
My friend has purchased an Orange SIM, which came with an inclusive £10 topup. However, upon attempting to claim this topup, the website tells me that the SIM number is not recognised, and to ring 450 for help. So, I rang 450, only to be told that you can't contact them without any credit. So, in order to get the credit, I have to ring a number which you can't actually ring without having any bloody credit!
Orange are still rubbish!