I am utterly fed up with my current broadband provider. Yes, Orange, that's you. Ever since Orange took over from Wanadoo, the service has been terrible. There have been several outages, lasting hours and even days at a time with no explanation or so much as a 'by your leave'. When you ring the service status line, they tell you everything is hunky dory, so you ring the helpline, get kept on hold for over half an hour and then speak to some pre-programmed robot who reads from a script which says:
"I'm sorry, we are aware that some customers are experiencing problems, but we are working hard to fix it."
If I hear that line one more time, I shall scream. I asked the last one "when will it be fixed" and was told "soon, probably". It was out for two days.
I'm fed up of them saying 'sorry' too. I don't give a flying fk how sorry they are, I want it fixed and I want it to stop collapsing on me every time I have a bloody deadline to meet.
I don't just use the Internet for leisure purposes, I need it for my work too, and it really is unacceptable. I'm paying £28 a month for a shite service, which is flaky at the best of times. I have a little network of friends now, all using Orange, and we text each other each time we can't connect, to make sure it is Orange's fault and not ours. One friend has been unable to gain access for two weeks and Orange refuse to talk to her because the account is in her boyfriend's name, even though he has given them authority to deal with her and she pays the damn bill.
Orange seriously needs to get its act together.
In the meantime, I am investigating other ISPs. So if anyone has any recommendations, please do let me know. I don't want e-mail addresses, I don't want a free modem (I've got three already, thanks), I don't want free webspace or flashy add-ons, anti-spam or anti-virus software.
All I want to do it connect to the Internet on a reliable service with no download limits. Is that too much to ask for?
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